Frequently Asked Questions
If you are not currently, or have never been a customer of NB Power and you are considering building a new home, cottage or outbuilding, contacting us early in the planning stages will help us help you make this project a success! To learn more, simply click on any of the links below.
(Your electrical contractor can help you answer most of these questions)
- You must be of legal age to enter into a legal contract with NB Power (legal age in New Brunswick is 19.)
- Should the new service contract be set up in your name (new customer) or the contractor’s name? (If your contractor will be responsible for the power bill until completion of the project, he/she will be required to complete the application of service.)
- Will both temporary and permanent power be required for construction?
- Is there a power line currently running by your property?
- How far is your home from the power line? (Approximate distance in meters)
- What size of electrical entrance will you require?
- Are you planning for an underground service?
Contact NB Power Customer Service Department early into the construction process through this online form by clicking the Next button below to set up your new account.
- Provide an accurate description of the location of the new construction, including street address and lot number, property identification number (PID #) if available. Property Owners of rural areas should give their 911 address (and/or the address of their closest neighbour).
- NB Power will require the names of all Applicants that will be financially responsible for the Account.
- NB Power will require the full name; mailing address; contact phone number; two pieces of identification (your date of birth, and one other government-issued identification such as: government-issued photo ID, driver’s license or passport) of each Applicants as a condition of service.
- The contractor must apply and obtain a wiring permit from the Department of Technical Inspection Services
- The contractor must safely and securely install the temporary service at the construction site. (If no temporary service is required, the permanent service must be installed on the new construction).
- Once the installation is ready for connection, NB Power is notified automatically once your electrical contractor has followed the Technical Inspection Services approval Process.
Once we receive the confirmation form Technical Inspection Services that the service is ready for connection and the conditions of service have been met, you can contact us at 1 800 663-6272 to receive a commit date.
- A connection fee is charged for all initial service connections including metered Temporary Facilities.
- Multiple metered installations, e.g., apartment buildings; the connection fee applies to the service for the common area. If there is no separate service for the common area, this charge applies to the first service connected. The remainder of the initial connections in multiple metered premises will be charged the service call fee and not the connection fee.
- NB Power's standard distribution facilities are for front lot overhead service.
All other types of facilities are considered optional such as underground extensions, back lot service and choice of a route different from that selected by NB Power. NB Power requires an agreement relating to contributions in compliance with these options. This contribution will require additional charges and could affect your budget. For further information, please call our customer service line at 1 800 663-6272.
