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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Rates

Residential Rates (effective July 18, 2019)

New Brunswick electricity rates are among the lowest in Atlantic Canada.

Click here for pdf of rate card.

Service Charge: $/month
Urban $22.39
Rural/Seasonal $24.56
Energy Charge all kWh: ¢/kWh 11.18
 
Dusk to Dawn Lights
High pressure sodium 100 Watt - existing pole $14.88
High pressure sodium 200 Watt - existing pole $23.39
An additional charge for pole rental may be required
 
Floodlights
Improved efficiency metal halide (white light)
250 Watts $29.16
400 Watts $36.09
1000 Watts $62.46
An additional charge for pole rental may be required
 
Water Heater Rental
22 Gallons/100 litres $6.80
40 Gallons/180 litres $6.80
60 Gallons/270 litres $8.82
 
Other Services
Service call fee and reconnection fee $48.56
New customer connection charge $85.93
Reconnection charge for seasonals $135.49
Customer Statements of Account
NB Power charges for statements of accounts (up to 24 months) requested by customers
$18.54/statement
All rates are subject to harmonized sales tax