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Due to a planned technical upgrade, our self-serve options will be unavailable from 5:00 p.m. Friday, May 16 until 11:00 p.m. Monday, May 19, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!

The independent Residential Billing and Metering assessment is complete. The full report is available here

Downed Power Lines

Follow these rules to stay safe.

Always treat a downed power line as live and extremely dangerous. Downed power lines may not always appear to be live; they may or may not throw sparks.

  1.  If you see a downed power line, stay at least 10 meters or 33 feet away (the length of a bus).
  2. Call 911 immediately
  3. Report the downed wire to NB Power at 1-800-663-6272.