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Restoration Update :

  • There are crews working through the night, and efforts will continue until every customer is restored.
  • We are updating estimated times of restoration (ETRs) as more information becomes available, and we encourage you to keep checking the website. ETRs tell you when restoration for the region is expected to be completed and are subject to change.

As a reminder, please keep a safe distance of at least 10 meters from any downed infrastructure (lines, transformers, trees) and do not approach downed lines as they can still be energized

Please continue to report outages at nbpower.com/reportoutage. It is the only way to ensure we know your power is out.

Customer Service

Our Customer Service team is committed to your satisfaction and loyalty. Their focus is always on customer interaction, market development, account management and energy counsel. 

We pride ourselves on constantly improving our call centre capacity and customer information technology to help us deliver our "Easy To Do Business With" service strategy.

Statistics
Number of customers: 400,000+
Number of street lights: 68,000+