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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Fredericton South Reliability Project

Fredericton south

The current Transmission and Distribution configuration leaves Fredericton South customers vulnerable to infrequent power interruptions that may last several hours or days to repair. 

Furthermore, transmission capacity limits NB Power’s ability to fully utilise the clean generation from the Mactaquac Dam under certain conditions.  This project will improve transmission capacity and will provide two transmission lines into three key distribution substations in the Fredericton region allowing repairs to a transmission line to be completed with minimal interruption of electricity to customers.

The new line will be constructed adjacent to the existing line within the existing right of way. It will run from the Rainsford Substation (on Rainsford Lane, in Fredericton) to the Mactaquac Terminal.


  • Improved reliability for 25,000 customers in Fredericton South with fewer interruptions that can be restored in minutes rather than within hours or days.
  • Reduced line losses mean less wasted energy – an estimated 11,350 MWh saved annually -which is the equivalent of driving 5000 electric vehicles across Canada.
  • This will allow for less spillage at the Mactaquac Generating Station, meaning more renewable energy will be available to customers.

Before it can proceed, NB Power must register this proposed project for an Environmental Impact Assessment with the provincial Department of Environment and Local Government.

Below is a timeline for the proposed project:

Project Activities Timelines

Engagement with First Nations and Stakeholders


Traditional Land and Resource Use Study

Summer 2019 – Summer 2020

First Nation and Public Open Houses

August-September 2019

Environmental Impact Assessment Submission (available for public review) and permit

Fall 2019

Line Clearing/Construction

Fall 2020-Fall 2022

Substation and terminal modifications

April 2022 – October 2022


November 2022