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Due to a Canada Post service disruption, you might experience a delay in receiving your bill. Please remember you can view your bill online or receive the details of your balance by calling 1 800 663-6272.

Pilot Projects

We want to offer New Brunswickers the best possible products and services. That’s why we’re currently conducting exciting pilot projects to help us find products and programs that will help lower our customers’ bills as well as electricity demand.

These projects allow us to test technology that will allow us to shift the amount of electricity being used by New Brunswick homes and businesses to times of the day when demand isn’t so high. This shift will allow us to avoid using expensive fossil fuels to generate power to meet these periods of peak demand, provide low and stable rates for our customers, help them to reduce their power consumption with potential savings on their bills while playing a key role in reducing New Brunswick’s environmental footprint.

First Nation direct install pilot program

This program aims to help NB Power contribute to First Nations communities environmental stewardship by installing energy-efficient products in First Nations communities across NB. By focusing on homes with high energy bills, the goal is to help increase efficiency of homes for future generations. This project will initially see the installation of energy efficient devices in approximately 130 homes in participating First Nations communities across New Brunswick to determine the potential to expand the program in the future.

Smart Thermostat

We partnered with the National Research Council and Siemens Canada to see how we can ‘beat the peak’ and avoid a big surge in electricity demand on winter mornings in New Brunswick by using smart thermostats. Reducing the peak helps reduce or eliminate the need to burn fossil fuels to generate electricity to help make New Brunswick greener.

Visit our smart thermostat page to find out about this first-of-its kind research project.

Smart water heaters

Heating water during the night when there is low demand for energy is the way to avoid peaks in the morning and evening. NB Power’s Smart Water Heater pilot involves currently 64 participants and will continue until the end of August 2016. As of the beginning of March, about 63 KW of energy was shifted, which equals about 21 hours of heating a 40 gallon water heater.

These water heaters are new to the market and allow the tanks to heat up during off peak hours. This enables customer to continue to enjoy nice hot showers when they need it, while helping to reduce their carbon footprint by shifting when their water heats up.