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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Key Conditions of Service

The conditions of service listed below are for the benefit of all New Brunswickers and help to ensure a solid understanding of what our customers can expect when dealing with NB Power.

  • All bills are due when rendered. A late payment charge of 19.56% per year (1.5% per month) with a minimum of 50¢ will be charged on any unpaid balance.
  • Service may be disconnected for non-payment after 30 days.
  • Uninterrupted power supply is not guaranteed.
  • Power supplied may not be resold or supplied to any other person by the customer without authorization from NB Power.
  • Accessibility must be provided to all NB Power owned equipment.