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Important notice
Due to a Canada Post service disruption, you might experience a delay in receiving your bill. Please remember you can view your bill online or receive the details of your balance by calling 1 800 663-6272.

Key Conditions of Service

The conditions of service listed below are for the benefit of all New Brunswickers and help to ensure a solid understanding of what our customers can expect when dealing with NB Power.

  • All bills are due when rendered. A late payment charge of 19.56% per year (1.5% per month) with a minimum of 50¢ will be charged on any unpaid balance.
  • Service may be disconnected for non-payment after 30 days.
  • Uninterrupted power supply is not guaranteed.
  • Power supplied may not be resold or supplied to any other person by the customer without authorization from NB Power.
  • Accessibility must be provided to all NB Power owned equipment.