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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Reading Your Meter

Meter Reading

Knowing exactly how much energy you use in your home is the first step in being smart about the way you can manage the power you use and save money!

Measuring energy use

Meters keep track of the energy usage in your home based on the kWhs consumed. For example, a 1500W portable heater on its highest setting can consume 1.5 kWh every hour it operates. By reading your meter, you can calculate the energy use. Just like we do when we read your meter.

Learning to read your meter

Meters are either electronic with an LCD readout, or have four to five dials.  As you consume energy, the readings increase. To read your meter, begin by recording the number indicated on the far right dial and continue until all dials have been recorded.  For electronic meters, simply take note of the KWh reading.

Here’s an example of an LCD meter reading:


LCD meter


Here’s an example of a meter reading using dials:

meter reading using dials


Recording your energy consumption is smart!

Keeping a record of your energy consumption at regular intervals helps you understand just how much energy your home is consuming. And, knowing your energy consumption habits may help you improve the energy efficiency in your home, which could lead to savings on your electricity bill. Record your readings on this chart.