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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

Frequently Asked Questions

Does NB Power know if my power is out?

Not necessarily. If the cause of the outage is a generating station or transmission line or terminal, then NB Power will know immediately that there is an outage and begin steps to restore power.

If the cause is a downed distribution line, NB Power may not know about the outage until a customer calls to advise us of the situation. Please use Check Outages to determine if the outage for your location has already been reported. This information is updated every 10 minutes.

How does power distribution work in New Brunswick?
Prioritizing Power Restoration
How does NB Power prepare for outages?
Why do some houses near me have power, but mine doesn't?
How long will I be without power?