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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Frequently Asked Questions

Does NB Power know if my power is out?

Not necessarily. If the cause of the outage is a generating station or transmission line or terminal, then NB Power will know immediately that there is an outage and begin steps to restore power.

If the cause is a downed distribution line, NB Power may not know about the outage until a customer calls to advise us of the situation. Please use Check Outages to determine if the outage for your location has already been reported. This information is updated every 10 minutes.

How does power distribution work in New Brunswick?
Prioritizing Power Restoration
How does NB Power prepare for outages?
Why do some houses near me have power, but mine doesn't?
How long will I be without power?