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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Rental and Pricing Information

What is the monthly rental service fee?

The monthly rental service fee is $23.99 as of September 1, 2020. This cost is subject to change. Prices do not include Harmonized Sales Tax.

Are there any costs other than the monthly rental service fee?

No - there are no upfront costs to the customer. The rental service includes:

  • maintenance
  • on-going customer support
  • equipment replacement in accordance with the rental agreement

Should there be any upgrades, repairs or replacement of existing customer equipment necessary for NB Power to install the GenerLink™ device and set-up service, such as a meter base or mast, these would be the responsibility of the customer and are not included in the SureConnect Service package.

Is there a minimum rental term?

Yes, there is a minimum rental term of 12 consecutive months.

What happens if I want SureConnect removed from my home?

You must contact NB Power to remove, replace or repair the SureConnect Service including the  GenerLink™ device. The GenerLink™ device and GenerLok™ cord set remain the property of NB Power.

What about my meter?

SureConnect Service including the GenerLink™ installation will extend out the utility meter by another 15 centimetres. Meters located under a metal roof eave may require protection from falling snow and ice before the GenerLink™ can be installed. Precautions are also needed to protect the meter if it is in a driveway, alley, or walkway, to prevent damage and hazards from vehicles, snow removal and pedestrians.

Who is eligible for the SureConnect Service?

  • SureConnect Service is currently available to homeowners in the Greater areas of Fredericton and Moncton.
  • Your home must have a code-compliant entrance of 200-Amp or less.
  • Your home must have a code-compliant circuit breaker electrical panel (it cannot have a fuse panel).
  • Your electric meter and home panel must be considered accessible by NB Power definition.
  • Your NB Power account must be in good standing.