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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Product Information & Installation

What equipment is included with my rental?

Rental service includes:

  • 30-amp (non-surge) GenerLink™ meter mount transfer switch
  • 40-foot GenerLok™ cord set (either L14-20 or L14-30 plug end)
  • Take comfort knowing the SureConnect Service covers you with free installation, replacement parts and ongoing customer support

What is a GenerLok™ cord set?

GenerLok™ is a unique fitted connector, exclusively available for the GenerLink™ device that lets you plug your generator directly into GenerLink™ without needing a separate interconnection box. GenerLok™ easily connects to GenerLink™ and locks the power cord safely in place when GenerLink™ is being used. The cord is heavy duty and outdoor rated.

What are the physical measurements of the GenerLink™ device?

  • Diameter: 16.5 cm (6 ½ in)
  • Depth (13.3 cm (5 ¼ in)
  • Weight: 2.5 kg (5 ½ lbs)

What are the technical specifications for the GenerLink™ device?

Please see the technical specification sheet here.

Will someone need to be at the house during installation?

Yes, the customer must be at home for the installation appointment.

Will I have power during the installation?

Your power will be out for up to 60 minutes for a typical installation.

How long will the installation take?

The installation will take 2 to 3 hours. This includes a hands-on practice session with the contractor.