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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Registrations open for third annual Energizing Efficiency Conference


Fredericton, N.B. – Registrations are now open for the 2020 Energizing Efficiency Conference which will be held on May 12 and 13 in Saint John, NB. 

For each of the past two years the conference has attracted almost 300 participants from over 100 different organizations.  With a mix of keynotes, panels and breakout sessions this year’s event will again offer high caliber speakers, timely content and ample opportunities for networking.

“We are very pleased to bring together those working in the energy efficiency industry to learn about new technologies and strategies to manage energy, save money and reduce carbon,” said NB Power’s President and CEO Gaëtan Thomas.

Industry professionals from across North America will join local New Brunswick and Atlantic Canadian energy leaders to share best practices and case studies relevant to the residential and commercial building sectors, large and small industry, communities and those providing energy efficiency services. Participants can register at

Another highlight of the conference is the presentation of the Energy Efficiency Excellence Awards. Individuals, organizations and communities are encouraged to submit nominations for awards in six categories until February 26. More information and the nomination form can be found at


MEDIA CONTACT: Marc Belliveau,; 458-4203.