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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Smart Thermostat Pilot Project

We want to thank the 600 customers who participated in this first-of- its kind pilot project. Their participation in this innovative research project is helping to make a positive difference for our province and environment.

The first phase of research was conducted with 50 participants in the Greater Fredericton area in the winter of 2106. We expanded the research pool in the winter of 2017 to include 600 participants in Fredericton, Oromocto, New Maryland, Moncton, Riverview, Dieppe, Quispamsis, Rothesay and Grand Bay-Westfield which concluded the end of March 2017. The National Research Council is currently tabulating the results of the research which will be available in early summer.

Thank you again for your interest in helping us ‘beat the peak’ to avoid a big surge in electricity demand on winter mornings in New Brunswick by using smart thermostats.