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Storm Update

Our crews continue to work hard to safely and efficiently restore power to all impacted customers. We want to thank all of our customers for their patience. For latest restoration updates, please go to


Generator Safety


Do you own a generator? Making sure it’s properly installed will help keep you and your family safe during power outages.

NB Power offers a service that safely links your portable generator directly to your power meter, keeping you connected if the power goes out. Visit the SureConnect Service webpage to learn more.

Installation Tips

  • Generator Safety

    Hire a qualified electrical contractor to install the unit.

  • Check that you have the following components in addition to the generator itself: a transfer device or panel, and proper connection cords and receptacles.
  • Ensure all components of the generator carry safety approved labels.
  • Ensure the unit is properly grounded before use in accordance with the manufacturer's instructions and all electrical codes.

Operating Tips

  • Disconnect from utility service before starting.
  • Generator Safety

    Do not use a portable generator in a flooded basement. Water and electricity are a dangerous combination.

  • Be sure your hands are dry and you are standing in a dry place when operating a generator.
  • Never remove or tamper with safety devices.
  • Generator Safety

    Remember the generator is a fuel driven device that requires proper ventilation to guard against carbon monoxide poisoning.

  • Never operate a generator in your house, garage, or other enclosed building. Carbon monoxide is a colourless, odourless, and deadly gas.
  • Generator Safety

    Keep children away from generators. Many engine parts become extremely hot during operation.

  • Stored fuel creates a fire/explosion hazard. Under the National Fire Code, only five litres of fuel may be stored in a residential dwelling, or 30 litres in a garage/shed.
  • Generator Safety

    Never re-fuel a generator when it is hot, or while the engine is running.

  • Good ventilation for your generator is critical, since overheating will damage the generator and render the warranty invalid.

Prevent carbon monoxide poisoning.

Carbon monoxide (CO) is a colorless, odourless gas in the engine exhaust. You may not smell the exhaust but could still be exposed to CO.

Never use generators indoors, including inside a garage or other enclosed or partially enclosed area. Only operate generators outdoors and at a location where the exhaust cannot enter into your home or other buildings through doors or windows.

Use a battery-operated CO detector at home.

This is also advisable for homes that have a natural gas fired forced air heating system.