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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Heating and Cooling

Heating Tips
  • Lower your thermostat to 17°C while sleeping or when you are away.
  • When you're at home, try to keep the inside temperature below 20°C.
  • Check your room temperature with a thermometer or gauge and adjust heating devices accordingly.
  • Wear slippers or socks and a warm sweater instead of setting thermostats higher.
  • Open window coverings to let in free solar heat on sunny winter days.
  • Close window coverings to help keep heat in on cold winter evenings.
  • Make sure any unnecessary baseboard heaters are shut off at the circuit breaker in your electrical panel.
  • At the end of the heating season, make sure all baseboard heaters are "off" at the circuit breaker in your electrical panel.
  • Check the status of heating devices in garages and other small buildings on your property and make sure only required heaters are active.
  • Vacuum baseboard heater fins at least once a year.
  • Keep baseboard heaters free from obstructions like furniture.
  • Check cooler, unused rooms for signs of moisture and mould regularly
Easy, Low Cost
  • Install a programmable thermostat to make setting back your heat while sleeping or away easier for consistent energy savings. For every 3°C lower, you could save 6% on your electric heating costs (an average of $68/yr).
  • Use plastic window kits to increase the energy performance of your windows.
  • Make sure to shut the damper and glass doors of your open-hearth fireplace once the fire is out.
  • Use a portable space heater to heat the room(s) you spend your time in while setting your central furnace to a lower setting. Never leave a portable heater plugged in while not required or unattended.
  • Keep your central heating system in tip top shape by having it checked by a certified service professional at least once per year.
  • Change your central furnace filters regularly, especially if you burn wood.
  • Caulk and weather strip around drafty doors and windows.
  • Seal and insulate your attic hatch.
  • Seal and insulate your unused open-hearth fireplace.
  • Damp-proof and insulate your basement, an uninsulated basement can account for 25% of the heat loss in a house.
  • Buy ENERGY STAR® qualified windows and doors.
Cooling Tips

Humidity – finding the right balance