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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Divisions

We’re truly New Brunswick’s Power company. We work hard every single day to provide consistent, safe, reliable and sustainable energy at the lowest possible cost. Why? Because we’re New Brunswickers too.

The electricity we use to power our homes, businesses and facilities is generated at 13 stations throughout the province. It reaches us through power lines, substations and terminals. That’s more than 390,000 direct and indirect customers. We also export (sell) electricity to New England, Quebec, Nova Scotia and Prince Edward Island through our subsidiary, New Brunswick Energy Marketing. Selling extra electricity helps keep the costs down. And that’s good for all New Brunswickers.

Divisions of NB Power

Customer Service

We take great pride in delivering safe, reliable and reasonably priced energy to you because we want you to have the best experience possible with us. So any questions or concerns you might have are handled by our friendly and knowledgeable customer service team. Live or online, we’ll do our best to help you in any way we can.

For more information on Customer Service, click here.

Generation

We’re proud to say NB Power operates and maintains one of North America's most diverse generating systems consisting of 13 hydro, coal, oil and diesel-powered generating stations that can pump out upwards of 3,790 MW or power. Generation from these stations supply approximately 75% of the power needed by New Brunswickers everyday. These powerful stations also have the capacity to export energy to our neighbours in New England, Quebec, Prince Edward Island and Nova Scotia.

For more information on Generation, click here.

Nuclear Power

The Point Lepreau Nuclear Generating Station is home to the only nuclear facility in Atlantic Canada. This state of the art facility provides approximately 25% of New Brunswick's electrical energy requirements. It also sells 5% of the energy it generates to the Maritime Electric Company Ltd. on Prince Edward Island.

For more information on Nuclear Power, click here. 

Transmission & System Operator

We maintain and operate 49 terminals and switchyards that are interconnected by over 6,849 km of transmission lines ranging in voltage from 69 kV to 345 kV. The system is interconnected with electrical systems in Quebec, Maine, Nova Scotia and Prince Edward Island. It has the capacity to export over 2,000 MW and import up to 2,378 MW of electricity.

For more information on Transmission & System Operator, click here.