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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Damage Claims

As shown below, any damage to areas in orange (electrical meter and service wire) will be repaired by NB Power. Damage to areas in grey (meter mast, meter base and service duct) are the responsibility of the homeowner and repairs must be made by a certified electrician prior to power being restored to the home.

There are times when damage occurs to property or personal belongings due to circumstances that are beyond NB Power's control. These circumstances can include, and are not limited to;

  • a weather related event (i.e. storm);
  • an outage caused by an emergency (i.e. vehicle accident);
  • an outage caused by doing repairs, maintenance or upgrades of the existing facilities; or
  • an outage caused by third parties (i.e. plow trucks or dump trucks) or wildlife.

In these instances, NB Power is not responsible for any resulting damages. Per Section 93 of the New Brunswick Electricity Act, NB Power will not be liable for damages when caused by circumstances that are beyond the ability of NB Power to control by reasonable and practicable effort.

For all damages related to Water Heaters, please call our toll free number at 1-800-663-6272.

If none of the above applies to your situation, please complete a "Claim Submission" to continue with the process of submitting a damage claim. You have 60 days to submit your claim to NB Power following the date of an incident. Claims dated after this 60 day period may not be investigated.

In either case, please contact your Insurer to review eligibility for coverage.