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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Payment Resources


For More Help

We recommend organizations such as Credit Counseling Services of Atlantic Canada (1 888 753 -2227).

Here are some more organizations that may be able to help if you need more help:


Government of New Brunswick's Department of Social Development

Government of New Brunswick's Department of Social Development - Emergency Social Services
Moncton - Region 1 1 866 426-5191
Saint John – Region 2 1 866 441-4340
Fredericton – Region 3 1 866 444-8838
Edmundston – Region 4 1 866 441-4249
Restigouche – Region 5 1 866 441-4245
Chaleur – Region 6 1 866 441-4341
Miramichi – Region 7 1 866 441-4246
Acadian Peninsula – Region 8 1 866 441-4149

If after hours call toll-free 1 800 442-9799 (inside New Brunswick)

Senior's Information Line 1 855 550-0552 (Government of New Brunswick's Department of Healthy and Inclusive Communities)

Key Conditions of Service

  • All bills are due when rendered.
  • A late payment charge of 19.56% per year (1.5% per month) with a minimum of 50 cents will be charged on any unpaid balance.
  • Service may be disconnected for non-payment after 30 days.

For energy saving tips click here.