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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Water Heaters

While we focus on maintaining essential services for our customers, we will only be performing essential water heater services. This includes tank leaks, water that’s too hot, no hot water, and the unlikely event of a safety concern. Please call us at 1 800 663-6272 for support with these essential services.

All other non-essential services, including routine maintenance and replacements, upgrades, and pick up of old water heaters, have been suspended.

 

 

ADVANTAGES AND SAVINGS NB POWER
WATER HEATERS
Eligible for Free Replacement at 15 years Check mark
NB Power’s Lifetime Warranty Check mark
Free Installation, including pipe wrap insulation Check mark
24/7 Professional Repair Service Check mark
Free delivery to new construction Check mark
Free removal/pickup and recycling of electric water heaters Check mark
Superior Energy Efficient water heaters exclusive to NB Power customers Check mark
Superior glass lining – reducing likelihood of rust and leaks Check mark
Eco-friendly foam insulation Check mark

  • Downed Line

    TO SCHEDULE AN APPOINTMENT CALL
    1 800 663-62721 800 663-6272

THE BEST WATER HEATERS

NB Power only installs superior products. Your water heater comes with NB Power’s lifetime warranty and you’re eligible for a free replacement every 15 years.

  • Superior Energy Efficient water heaters exclusive to NB Power customers
  • Eco-friendly foam insulation.
  • Superior lining - reducing likelihood of rust and leaks
  • Anode rods tailored to water quality around the province
  • Made in Canada

40gal/184L

Height: 49”/124.5 cm
Diameter: 22”/56 cm
Capacity: Up to 4 people

Dimensions are approximate and do not include plumbing. Click here for additional plumbing requirements.

60gal/279L

Height: 60”/152.4 cm
Diameter: 24”/61 cm
Capacity: Up to 7 people

Dimensions are approximate and do not include plumbing. Click here for additional plumbing requirements.

lifetime warranty


FULL SERVICE + 40 GAL WATER HEATER

Same low price for new & existing customers

$6.80/mo

60 gal water heater is also available for $8.82/mo