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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Home Insulation

One of the most cost-effective ways to make your home more comfortable year-round is by air-sealing and adding insulation.

In most electrically-heated homes in New Brunswick, 50% of energy use goes towards heating. Both adding insulation and reducing air leakage help you use less energy for heating.

Make sure you’re not paying to heat (or cool) the outdoors. Ensure you have adequate levels of insulation and that your home is airtight by air sealing throughout your home.

A good rule of thumb is to always start in the area with the least amount of insulation. If your walls and attic are moderately well insulated, but the basement is completely unfinished, then head downstairs and work your way up, adding insulation until you achieve the recommended levels listed below.

In New Brunswick, the recommended levels of insulation throughout a home are:

AtticSloped ceilingMain wallsBasement wallsHeaderExposed floor
R-60 R-30 R-30 R-30 R-40 R-30M
Recommended insulation levels
Attic R-60
Sloped ceiling R-30
Main walls R-30
Basement walls R-30
Header R-40
Exposed floor R-30M
R-Value is a rating that refers to the resistance to heat flow of a material or an insulating material’s resistance to conductive heat flow. The higher the R-value, the greater the insulating effectiveness.

A properly insulated and air-sealed home will be easier to heat (and cool), keeping you more comfortable!

Clues of too little insulation
  • Walls cold to touch.
  • Cold floors.
  • High heating costs.
  • Uneven heating levels in home.
  • Uncomfortably hot inside air.
  • High cooling costs.
  • Ineffectiveness of air conditioning system.