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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Hot Water

From showers to doing dishes and laundry, the convenience of hot water is undeniable and hot water use can account for 20% of an average 3-4 person family's annual energy bill. Here are some Smart Habits to help you use your hot water more efficiently:

Kitchen Tips
No-cost
  • Soak and rinse pots and dishes in cold water instead of hot.
  • Use only enough hot water to do your dishes - don't fill the sink if you don't have to.
  • Do not pre-rinse dishes when using a dishwasher.
  • Wash only full loads in the dishwasher and skip the dry cycle by selecting the eco-settings.
  • Never let hot water run while you do other things like cleaning counters, sinks, etc.
  • Do not defrost food under warm, running water.
Bathroom Tips
No-cost
  • Take short showers, 10 minutes or less, whenever possible.
  • Showers tend to use less hot water than baths.
  • Never let hot water run while you clean the bathroom.
  • Turn off your hot water while shaving and use only for rinsing.
  • Avoid using hot water to prevent condensation on your toilet during summer months.
  • Use a minute timer to help limit shower time.
Easy, Low Cost
  • Install low flow shower heads and faucet aerators. A water-efficient showerhead uses about 50% less water and saves an average of $25/yr.
Laundry Tips
No-cost
  • Wash only full loads of clothes.
  • Use cold water as much as possible.
Plumbing Tips
Easy, Low Cost
  • Fix leaking hot water pipes and faucets as soon as possible.
  • Insulate hot water copper piping near your water heater, but be sure not to insulate the relief valve at the top of the tank.
  • Install low flow shower heads and faucet aerators. A water-efficient showerhead uses about 50% less water and saves an average of $25/yr.
  • Consider renting a well-insulated NB Power hot water heater.
Investment
  • Consider a toilet with an insulated tank when planning to buy a new one. This will help prevent condensation. Also, look for water saving low flush models.

Hot water – 20% of your energy use