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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Appliances and Lighting

The more devices we add into our lives, the more our energy costs will likely increase. Here you can find some Smart Habits to help you enjoy all your devices while cutting down on your annual bill.

Appliance and lighting tips
  • If it is not in use, then shut it off!
  • Shut off your lights when you leave the room.
  • Unplug empty refrigerators and freezers.
  • Keep refrigerator doors closed as much as possible.
  • Check refrigerator door seals for tightness. Signs of mold on door seals indicate they need cleaning and possible replacing.
  • Use small cooking appliances when you can, especially in the summer months.
  • Hand dry dishes instead of using the dry cycle on the dishwasher.
  • Make sure roofing cables are turned off when they aren't needed.
  • Use a clothesline to dry clothes whenever possible.
  • Don't let ice build up in refrigerators and freezers - defrost at least annually.
Easy, Low Cost
  • Choose lighting products to match the amount of light needed.
  • Use LED nightlights to light unoccupied areas.
  • Choose LED festive lighting when shopping for new.
  • Reduce with LED bulbs, they use 75% less energy and last 25X longer than regular incandescent bulbs.
  • Look for appliances displaying ENERGY STAR® symbol.
  • Use timers, motion sensors and photocells to help limit the operating time of your devices.
  • Use power bars on home entertainment and computer systems and switch the power bar off when not in use.
  • Use a timer on your car block heater to keep operating time to an hour or two.

What is phantom load?