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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

Understanding Your Bill

About Your Bill

Below is a breakdown of a typical NB Power electricity bill. 

Paper Bill

Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable.

Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date, and monthly payment information for customers on the Equalized Payment Plan (EPP).

Additional information - Look for more detailed information such as EPP status, reasons for estimated meter reading, graphs or important messages that may change from month to month.

Your electricity bill - Your account number, billing date, bill number, meter number and personal usage are shown here. If your meter reading must be converted into kilowatt hours, a multiplier appears in the table titled "Your electricity use this period". You may also find a table comparing current usage against previous periods based on the cost of electricity charges only, excluding rentals and HST.

How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number on hand.

Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date.

 

Unmetered Account Billing

Below is a breakdown of a typical NB Power unmetered electricity bill. 

Sample Bill - Page 1

Sample Bill - Page 2

 

Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable.

2

Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date.

New information - Your bill will indicate the applicable service charges for:
  • facilities owned by NB Power such as street lights, dusk-to-dawn and poles
  • facilities owned by the customer such as decorative lights or street lights
  • other unmetered services such as fire sirens, beacon lights, crosswalks or traffic light controllers
  • if your billing information contains fewer than four items, all of your current charges will appear in this space
3

Your electricity bill - Your account number, billing date, bill number and rate category are shown here.

4

How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number available.

5

Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date. Payment options are identified on the reverse side of your bill.

6

Detailed breakdown of charges - If your billing information exceeds the space available, a detailed description of your account will appear on subsequent pages.

7

About your unmetered account - This section explains how your unmetered account charges are calculated and provides a listing of common abbreviations used on your bill.