Understanding Your Bill
About Your Bill
Below is a breakdown of a typical NB Power electricity bill.
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Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable. |
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Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date, and monthly payment information for customers on the Equalized Payment Plan (EPP). |
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Variance account credit - Regulation now requires NB Power to file a Variance Account Recovery for the previous fiscal year with the New Brunswick Energy and Utilities Board. In 2022/23, the actual costs of delivering electricity came in lower than anticipated. As a result, starting in April 2023, this line on your bill indicates you are receiving a credit for the next 12 months. Variance Account Recovery Filing (nbpower.com). |
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Additional information - Look for more detailed information such as EPP status, reasons for estimated meter reading, graphs or important messages that may change from month to month. |
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Your electricity bill - Your account number, billing date, bill number, meter number and personal usage are shown here. If your meter reading must be converted into kilowatt hours, a multiplier appears in the table titled Your electricity use this period. You may also find a table comparing current usage against previous periods based on the cost of electricity charges only, excluding rentals and HST. |
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How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number on hand. |
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Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date. |
Unmetered Account Billing
Below is a breakdown of a typical NB Power unmetered electricity bill.
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Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable. |
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Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date. New information - Your bill will indicate the applicable service charges for:
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Your electricity bill - Your account number, billing date, bill number and rate category are shown here. |
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How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number available. |
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Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date. Payment options are identified on the reverse side of your bill. |
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Detailed breakdown of charges - If your billing information exceeds the space available, a detailed description of your account will appear on subsequent pages. |
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About your unmetered account - This section explains how your unmetered account charges are calculated and provides a listing of common abbreviations used on your bill. |
