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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

After an Outage

  • Tips

    Quick Tip
    If your smoke detectors are electrically operated, consider buying some units with batteries as a backup.

Safety Tips

  • Stay well away from downed power lines and keep pets and children clear too. Report downed lines immediately to 1 800 663-6272.
  • Assume all cables and wires are energized and stay well away from them.
  • Do not go near electrical equipment around areas of standing water, like a flooded basement.
  • Once your refrigerator and freezer are operating, carefully check food for spoilage. Generally, food will keep for 24 to 48 hours, as long you keep the door closed.
  • If the outage lasted less than four hours, allow your electrical system a chance to stabilize. Turn on the most essential appliances one by one and wait 30 minutes before reconnecting others.
  • Reset electric clocks, automatic timers and alarms.