Skip to main content
Search Menu

 

Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more

 

Building a smarter grid

June 17 2019, 11:48 AM

Building a smarter grid

Building a smarter grid

As the energy industry continues to transform and diversify, New Brunswickers will have more choices on how they use energy to power their lives. Customer expectations are changing. To keep pace, we are changing too.

Today, we are building the power grid we need tomorrow - a modern digital energy network that will:

  • give New Brunswickers more options for saving money, time and electricity
  • communicate with us so we can respond to outages more quickly
  • connect with renewable energy sources

The electricity grid is a complex system with one important job: to deliver safe, reliable electricity from power plants across New Brunswick to our customers’ homes and businesses. A modern grid is smarter, cleaner, more resilient and efficient.

What a smarter grid means for you

In the future, you may want to do more than use electricity. You may want to produce it and save it for later, like during a power outage. Or maybe you want it to play a different role in your life, not only at home but on the road.

You’ll have more choices and opportunities in the future for how you use energy.

Smart meters and the grid

Smart meters are one step on the journey to a smarter grid. A smart meter looks similar to our current meter. What makes it different is that it allows two-way communication, over a secure network, giving New Brunswickers the information they need to see and manage their energy use.

Picture this- you’re sitting at home catching up on your favorite TV show, and a lost signal message pops up on your screen. In many cases, before you even have a chance to grab your phone and call your provider, your favorite show is back up and running.

When you lose signal, your cable box sends a signal to your service provider to let them know about the issue. With current technologies, they can send a signal back to your box to try to diagnose the problem. Smart meters enable a similar two-way communication.

Utilities with this feature are seeing improved reliability and restoration speed. Their customers appreciate the added convenience.

Let’s look at some of the other benefits of smart meters:

  • Knowledge is power

    Your online access to detailed energy information will help you make informed usage decisions.

  • Save with high bill alerts

You will be able to set up alerts to let you know when your energy use goes up and get tips on how to lower it so you can stay on budget.

  • Quicker service

    Smart meters enable us to remotely connect and reconnect service to your home so you get quicker service at a time that’s convenient for you.
  • Faster power restoration

In many cases, smart meters will send notices to NB Power when the power is out. This allows us to start the restoration as quickly as possible so we can get the power back on faster.

  • Greener operations

    NB Power can do more work remotely and that means fewer visits and lower carbon emissions.

Meet Sue and Martin Brannon

Here’s a real life example of a couple who are seeing first-hand the benefits of smart meters.

 

Sue and Martin Brannon were born and raised in New Brunswick, but now share their time between New Brunswick and Florida. They have a smart meter in their home in Florida, which allows them to check their usage, set up bill alerts and receive notices if their power goes out from their home right here in New Brunswick.

Learn more about smart meters.

Note: Provincial deployment pending Energy and Utilities Board (EUB) approval

 

Categories Smart Grid

 
Please correct the following:
Add a Comment

Comment Posting Guidelines