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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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D. Provision of Service

Rate Schedules and Policies Manual

D. Provision of Service


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An Account is set up in the name of the Applicant (s) when service is required. The Applicant(s) must be the owner(s) or occupant(s) of the Premise for which service is required. The Applicants are required to provide proof of their identity.

NB Power will, as promptly as practicable, provide service in accordance with these policies. Electric service will be provided if the installation satisfies the requirements of these policies, the Utility Service Entrance Standards and all legal requirements inclusive of the requirements issued by New Brunswick Safety Code Services.

An Account may be transferred to another Applicant at no charge if the Applicant accepts responsibility for any billed or unbilled services for that Account. In all other cases, a meter reading is required and the Applicant is charged for the transfer of service. Fees charged for connections and reconnections are detailed in Section O - Fees and Charges, Service Call Fees and Connection and Reconnection Charges.

Initiation of

Notwithstanding the foregoing, NB Power reserves the right to refuse to provide or continue to provide service if any of the following occur:

  • such service would unduly interfere or does interfere with NB Power's electrical service to other Customers or NB Power's own equipment;
  • there are safety considerations at the Premises to be served or being served;
  • threats of violence against NB Power staff or its contractors;
  • police authorities have advised NB Power to avoid the premise;
  • service would contravene law, including orders or regulations of lawfully constituted public agencies;
  • the Applicant/Customer owes NB Power for service furnished at the same or another address;
  • the Applicant/Customer refuses to pay any required security deposit;
  • the Applicant/Customer fails to provide acceptable access to the service entrance equipment.

Refusal of

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disclaimer | NB Power - RSP 29 July 2002