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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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coronavirus

Doing our part to help contain the spread of COVID-19

Message to our Customers

As you are all aware, the outbreak of COVID-19, the novel coronavirus is having a major impact both within our province and around the world. The situation has been changing by the minute and has led to a lot of uncertainty on how we move forward in these unprecedented times.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. 

In addition to suspending disconnections for non-payment and collection efforts until further notice, we will:
defer electricity bill payments for residential, seasonal and small business customers for up to 90 days for impacted customers.
extend existing payment arrangements for impacted customers
waive interest for past due balances and late payment charges issued after March 19, 2020 for impacted customers
delay our request for a decision on a rate increase for 2020/21, as well as our request for the implementation of smart meters, which the Energy and Utilities Board has agreed to.

If you are struggling to pay your bill and would like to discuss any of the above options, please call us at 1 800 663-6272. We remain dedicated to working with you to find solutions that will help make your life a little easier.

For those who can, we encourage you to stay up to date with your payments. This will not only avoid building up a high balance, it will also help us support those who are most in need of financial assistance.

We have several tools in place to help make budgeting easier going forward. You can access or create an online account to manage your bills online and take advantage of our Equalized Payment Plan which allows you to pay the same, equal amount each month, as well as a payment arrangement plan.

 

Doing our part

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only.

This includes emergencies, outage restoration, moving requests and essential water heater services (which covers tank leaks, water that’s too hot, no hot water, and the unlikely event of a safety concern).

Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

What does this mean for other non-essential services?
We have suspended all existing and new requests for Lighting Rentals, GenerLink™ Rental Service, Tree Trimming and Net Metering, until further notice.
We have suspended all Energy Efficiency Programs delivered by NB Power until further notice.
All tenders/Requests for Proposals (RFPs) currently open will be extended for an additional two (2) weeks at which time the situation will be re-assessed. We will monitor the situation weekly and will be posting any additional changes to our tendering processing (i.e. how we accept tenders) on our Purchasing & Tenders page.

Take care of yourselves and each other

While these are uncertain times, we can all take comfort in knowing that all the measures that have been put in place across the province will all help in containing and preventing the spread of the virus. These restrictions can create a lot of stress and anxiety, so remember to take care of yourselves and each other.

Our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.