Message to our Customers
As you are all aware, the outbreak of COVID-19, the novel coronavirus, continues to have a major impact both within our province and around the world. The situation has been changing by the minute and has led to a lot of uncertainty on how we move forward in these unprecedented times.
We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Learn how we’re supporting our customers.
In order to do our part to help contain the spread of COVID-19, we have suspended certain services until further notice:
- GenerLink™ Rental Service
- Efficiency Programs, except for Commercial and Industrial programs as well as the New Home Energy Savings Program
Call us at 1 800 663-6272 for support with all other services - our team remains available to assist you. Find our customer service hours here.
As the state of emergency evolves, we will adjust our services accordingly, so please check back often.
All tenders/Requests for Proposals (RFPs) currently open will be extended for an additional two (2) weeks at which time the situation will be re-assessed. We will monitor the situation weekly and will post any additional changes to our tendering processing (i.e. how we accept tenders) on our Purchasing & Tenders page.
We ask for your help as a customer or building contractor in ensuring your safety and the safety of our employees by practicing physical distancing (2 metres/ 6 feet) from our crews in the field and your home working to perform these services.
Keeping you connected
We recognize the important role we play in providing safe and reliable service for your homes, businesses and communities. We have implemented several measures to ensure the safety of our employees and contractors. Keeping our employees safe allows us to focus our efforts on keeping you connected.
We'll continue to follow the recommendations and guidance of the Emergency Measures Organization and Public Health as we all transition to a new normal. We are also working closely with other Canadian utilities and organizations so we can learn from each other and apply best practices.